Thursday, July 24, 2014

Benefits of Remote Oracle User Productivity Kit Development

Enterprise Resource Planning (ERP) implementation or upgrade projects require a huge amount of resources at a high cost to any organization. It is safe to say that saving money is important to any Project
oracle upk remote development erp project support lifecycle
Benefit from Remote UPK Development
Manager, CEO or CFO of an organization with an ongoing or planned ERP project.

  • But what if we said that all training and development could be done remotely, saving both time and money spent on external training resources?

With Oracle User Productivity Kit Multi-User Environment, anyone can easily develop content at any time, from any location on the globe. Agility is one of remote UPK content development’s great benefits, and one that can have a significant impact on the overall cost of an ERP project.

Oracle UPK’s Multi-User Environment comes with great features. With its centralized content server, UPK developers will be able to have access to all developed material through the Internet or an intranet on their local computer. They can share the documents under the version control system, allowing only developers with specific access to edit the content. This means that the development of the training material could be done at any time, at any location with no need for travel to the client site.

To become successful with remote UPK development there are a few things that developers should take into consideration.

Before starting the remote development project, ask questions such as:
  • What standards are we going to use? 
If there are multiple developers working on the same content, it is crucial that everyone uses the same standards for editing the material. “Standards” can mean anything from simple version control and naming conventions to customizations, branding and language used (tense, fonts, formatting). This will ensure consistency among all content developed and that the remote development team delivers a high quality product that empower end users.
  • What general default settings are going to be used?
Setting up the environment before starting the content development is very important, since this can save a lot of time and effort when it comes to the deployment of the material. Frame delay and print settings, as well as Learning Management System options are just a few of the settings that should be carefully considered since it has a major impact on how successful the deployment of the content will be.
  • How should the communication with the client be handled? 
Communicating effectively with the client is essential  to any remote project’s success. Carefully consider how this communication should be done before starting the project. Make sure that there is a plan for the review process and to arrange regular meetings with the client.

By using the features of Oracle User Productivity Kit Multi-User Environment and carefully considering the plan for a remote project development, end-user training materials can be generated easily and more effectively (at a lower cost) for any ERP project.

Stay Connected for the Latest on Oracle UPK

If you’re ready for more on Oracle UPK then join our July 31st webcast “What is Oracle UPK” at 8:00 am Pacific/9:00 am Eastern. Click here to register now.

If you’ve found this entry long after the webcast has come and gone, we still have a host of Oracle UPK related resources you can take advantage of! For more visit our Oracle UPK mini-site, and sign up to take advantage of our UPK free demo or free UPK health check.

Also, watch UPK tutorials on our YouTube Channel!

Monday, July 21, 2014

Oracle SOA for ESCO Corporation - A ITC Customer Success Story

In preparation for our upcoming webcast on  July 25th , on Oracle SOA B2B solutions we wanted to share a customer testimonial video by Jim Williamson, the Manager of Business Systems and Processes of ESCO Corporation.

Working together with ESCO, ITC helped improve global Oracle E-Business Suite integration via Oracle SOA 11g. This solution allowed the company to replace their legacy document exchange system and re-implement their EDI (electronic document interface) transactions system. As a result, they can now on board many new trading partners easier and faster by relying on Oracle B2B!

But don’t take our word for it. Watch what ESCO has to say themselves:

The need for robust EDI functionality is something that will grow exponentially as the volume of smart phone and tablet transactions are expected to triple over the next three years.

Oracle Corporation will join with IT Convergence to discuss in details how Oracle SOA B2B provides a scalable solution at our July 25 webcast, “Extend eCommerce Capabilities with Oracle SOA B2B.” Click here to register now!

Monday, July 7, 2014

Oracle Joins Forces with ITC to Offer Oracle UPK for JD Edwards Users webcast

Rolling out JD Edwards  or looking to upgrade? Is end-user training always a challenge at your organization?

If you answered “Yes” even once, then Oracle UPK can help!

UPK for JDEdwards, Oracle UPK, JD Edwards

Oracle UPK delivers value throughout the entire ERP lifecycle. Whether you seek a quick Pre-built content solution specific to JD Edwards, or an approach specifically customized to your needs, Oracle UPK helps you streamline and improve end user adoption. Oracle UPK also lets you educate users using relevant, real-life scenarios taken directly from your JD Edwards environment.

To help you understand how Oracle UPK can unlock the power of JD Edwards, Shannon Fiedler and Kathryn Lustenberger of Oracle Corporation will join Jordan Collard of IT Convergence to present the webcast Empower JD Edwards Users with Oracle UPK” on Thursday July 10th, at 8:00 am Pacific/11:00 am Eastern.

This webcast illustrates how you can use Oracle UPK to:

  • Leverage pre-built content specific to JD Edwards
  • Cater to diverse learning styles
  • Support sustainable end-user education with dynamic content specifically tailored to your JD Edwards upgrade/ implementation
  • Improve end-user adoption
  • Standardize process documentation and training materials company-wide
  • Reduce risk throughout the entire project Lifecycle
This webcast will run for approximately 45 minutes followed by a robust Q and A and is aimed at Project Managers, IT Trainers, Compliance Specialists, Testers, CIO’s or anyone who wants to streamline their upgrade/implementation project with Oracle UPK.

Click here to register "Empower JD Edwards Users with Oracle UPK."

Stay Connected for More on Oracle UPK

If Google, Bing, Yahoo! or some yet-to-be invented search engine has brought you here after July 10th 2014 and you’re interested in more on Oracle UPK for JD Edwards then fear not.

We have a host of UPK resources at your disposal. For more, please visit IT Convergence’s UPK mini-site, or contact one of our UPK representatives to request a UPK Demo, sign up to take advantage of our UPK free demo or health check and you can also watch UPK tutorials on our YouTube Channel

Tuesday, July 1, 2014

Data Domain and Avamar 101: Your Questions Answered

Last week, ITC along with EMC invited you to the first webcast of our Next Generation Backup series: “Data Domain & Deduplication Basics 101: Data Domain & Avamar Solutions vs. Traditional Tape Solutions”. The webcast went into overtime and had a lively QA session thanks to the great insight provided by Steve Blankenship from EMC, whose detailed explanations made it a complete success.
Data Domain and EMC Avamar Solutions, Webcast

As usual, we are happy to provide a transcript of the QA session.

Does this solution require SSD or will only work with traditional spindle HDs?

Typically, both Data Domain and Avamar are what we would consider purpose-built backup appliances, so they are an actual physical appliance that is seated into your environment. Most of the DD systems are just the head units, many of which have storage inside of them, are somewhere around 2U, Avamar  itself is 2U. If you were doing an Avamar virtual edition, it does not require SSD, as the deduplication takes place at the application level. So we don’t require high IOPs for the deduplication storage itself – simply because it’s all CPU based. So these are appliances, it’s not software that is simply laid into your existing environment.

What type of overhead does the deduplication process create on the server?

Typically what you see is a relatively large spike and  this is something that becomes very apparent in a virtual environment. You take 8 servers that are running at 10% CPU, consolidate it to a single server and now you’re running at 80% - so you have a better ROI for your hardware. The issue arose when you perform backups and all of the systems are trying to write out all of the data for their backups to some backup destination. You typically see a spike of 20% increase in CPU disks, network interfaces, etc, but for very short periods of time. So it’s similar to writing to tape or traditional disk as a backup – but because we are processing all the deduplication at the source, it’s a much shorter term. Most of the backup requirements for sending data is because it’s a persistent data stream, so if I’m trying to move 1 Terabyte of data from the backup system to the backup target, I have to push 1 Terabyte of data – which tends to take a lot of disks and nick. If we’re deduplicating that data it would only take a couple hundred gigs – or even only 50 gigs. It drastically reduces resources. What we typically see is a 90% reduction in the amount resources required to perform a backup, which is considerably less. That’s a great question because that’s one that I hear quite a bit. What’s the impact on my production systems and the answer is 90% less than you will see with a traditional backup.

Could you elaborate on the infrastructure at the source? Is DD a primary storage?
It’s not the primary storage; it’s not going to be where you run your production database, or your email, or any of those environments. It is your backup storage. Traditionally we stored everything to tape, then there was a paradigm shift and we started storing to disks and then to tape. DD and Avamar are simply your backup target – it doesn’t replace your high performance primary storage, it just becomes the landing space for all of those backups of that primary storage.

Your slide said that DD Boost only worked with Net backup over Fiber. Is that true?

Not, it works with net backup over fiber channel because you can write directly to the net backup server, but you can do it over IP. It supports both fiber channel boosts as well as IP.

Do you have a full available via the Avamar agent?

As of right now, it’s not what I would consider a true BMR, but we do have additional products that integrate with the Avamar solution. It does support certain types of boot products, perform a boot trap, restore. It requires the system to back online (not entirely) and the installation of the Avamar agent. At that point you can restore system state, the folder, the file structure, etc.

Connected with Us on the Cloud!

If you missed our Data Domain and DeDpulication 101 webcast fear not! Make plans to join us on July 17th at 8:00 am Pacific/11:00 am Eastern titled The Dollars and Sense of Backup as a Service (BaaS) with Avamar & Data Domain ROI/TCO vs. Tape ROI/TCO.

In the event you’ve come to this page after our July 17th webcast, we still have opportunities to connect. Check out our Backup as a Service mini-site , which includes details of ITC’s Geo-replication services , profiles of EMC’s Data Domain, Avamar, and EMC DD Boost Technologies , options for configuring ITC’s BaaS solutions  in addition to our Cloud Enablement survey .

Conquer the Oracle R12 Latin America Challenge Q&A

Last week over 100 people from throughout the United States, Latin America, and Europe joined IT Convergence for our webcast “Conquer the Oracle R12 Challenge in Latin America.” As always, we’re happy to post a full transcript of the webcast’s Q and A.

Implenting Oracle R12 in Latin America

Do you have training available for the Oracle Brazil Localizations?

Yes, we offer training on Oracle’s Brazil Localization. We have some preparative training sessions that we can deliver internally for your organization; otherwise, sometimes we schedule public classes for people to join. Those include Oracle functionality and localization, and sometimes we cover partner solutions like Synchro . We have one demo database that we can use with localizations in Portuguese.

For the new features available in Oracle R12.2, aside from Online Patching, which do you think are most relevant for LATAMA?

Well, its hard to say “aside form on-line patching” because it is in fact a game-changing functionality. The general answer would be Online Patching, WebLogic, all the technical general features, because the functional changes are specific too. Mostly I think those general technology changes will cover any industry in LATAM, and we’ve also heard a lot about the user experience, the OAF, those are the ones that our customers in Latin America require.

Does ITC have experience supporting localizations for Honduras and the Dominican Republic?

In terms of localizations, specifically for Honduras and Dominican Republic, there some things depending on the industry. ITC has implemented Oracle in multiple countries in Central America, in Honduras we’ve done a couple of projects. While there isn’t a Honduras-specific localization and of itself, but we do work with clients to leverage the product. Localizations are built by partners who have the fiscal and tax experience. What we do in those countries that don’t have localizations is work through customizations.

Has ITC done or are doing any Oracle E-Business Suite 12.2 upgrade projects in Latin America?

Yes, we are doing upgrades currently. We are running CRP2 in one project in Latin America that spans four countries, which will go to R12.2.3 in October. And we are starting another 12.2.3 upgrade (going from 11i) that will go live in February 2015. We’re also working with large corporations that are changing their development standards (there’s one corporation that has 200 developers), getting them ready for 12.2.

The new requests from BRL (e-social ie) tax authorities can be provided by Mastersaf?

The preparation for the data is done through Oracle EBS. For the Brazilian government, general data is not enough any more. There are several legal requirements that we should submit, detailing the transactions to the government. So that means transactions from AR, AP, Inventory, Fixed Assets and others. So all the preparation is done in Oracle, and using the capability from SubLedger Accounting we are able to have the local statutory GAAP and the global GAAP simultaneously. And yes, with the …. Oracle interface to the partner, like Mastersaf, they are able to consolidate and prepare the final legal reports, including the new legal requirements called SPD (public system for distal reporting).

Can you talk about moving from R12 to Oracle Fusion Applications and the technology changes involved?

The important thing here is that these are two different products. E-Business Suite is a product line and a firm statement from Oracle that will continue providing upgrades and new versions for EBS as a product line. Fusion is another product line, and you might have noticed that Oracle has changed its name to “cloud”, as in ERP Cloud, HCM Cloud. Event thought there are going to be a lot of integrations; the path from EBS to Fusion is through the coexistence model - which means you can plug modules from Fusion Applications into your E-Business Suite. There’s no migration path from EBS to Fusion, no upgrades or updates - it’s considered a reimplementation. Of course there’s an easy path, called Accelerator, which can convert some setups from EBS to Fusion Apps in a fast way. ITC has started working with that, and we’re currently pursuing an Oracle certification.

In terms of technology, even though you have WebLogic, the technology from Fusion Applications is completely different form EBS. In EBS Oracle Applications Framework is used for the Java or HTML pages, while Fusion Apps is completely built with Application Development Framework (ADF). So it’s a different technology - there’s a path, but it is reimplementation.

Don’t Go it Alone in Latin America

If you’re considering an Oracle project in Spanish speaking Latin American and/or Brazil, there’s no reason why you need to go it alone.

IT Convergence maintains an extensive presence in the region, and invites you to check out our consulting solutions focused on Spanish speaking LATAM, in addition to our consulting solutions focused on Brazil. You can also click here for a Spanish version of our LATAM consulting services page and here for a Portuguese version.

Monday, June 23, 2014

Takeaways from OHUG Global 2014 - Leading the future

This was my first time at OHUG Global and I was thrilled to participate in the conference of the fastest-growing user community.

I’m a huge fan of user groups - I’m in the board of two: one user group in Argentina, and the Latin America Oracle User Community. OHUG counts 14,000 members and the attendance estimates for their annual conference was 1,700. I was extremely pleased to contribute with a session this year and represent IT Convergence and the Oracle ACE Community.

OHUG, Gustavo Gonzalez, Oracle HCM, UPK
Let’s get moving with the conference recap.

Monday, Day 1

The first day was dedicated to the Special Interest Groups (SIG), and it was my first meet & greet with the Taleo user community. A quick review of the Oracle-Taleo history: Taleo has over 13 years of SaaS experience, more than 5,000 customers (many of them large, complex and global), and leading talent management capabilities. Oracle announced the acquisition of Taleo in February 2012 and closed the $1.9 billion deal on April 5th. Since then, Oracle has been keeping the product very active and has provided integrations with Fusion Applications – or should we be saying “HCM Cloud”.

A recent update on the HCM Cloud / Taleo integration is showing a much more streamlined integration on these areas:

•    Foundation data/worker data sync from Fusion To Taleo
  • Fusion is the master for the foundation data
  • Objects are synchronized on a nightly basis (scheduled by customer)
•    Candidate to New Hire Conversion
  • Candidates in a particular step/status are pulled into Fusion on a nightly basis
  • New Hires can then be converted into pending workers within Fusion
•    Link To Taleo from Fusion Navigator
  • SSO Enabled
•    Open Requisitions in Org Chart under Hiring Manager
•    Unified UI in HCM Cloud Mobile Application (Oracle Tap)

It was very interesting to see the challenges recruiters are facing with the “millennial generation” and how they are utilizing technology to attract talent to their organizations. This was one of the major topics of the conference - Taleo is just the tip of the iceberg.

During the SIG meeting, Oracle Taleo’s product manager joined HR leaders from Whirlpool, United, Monsanto and Harris Teeter for a presentation and demo of the new mobile capability for recruitment. Currently a good percentage of the “millennials” don’t have computers, and their only device is a phone. Organizations need to have a mobile strategy for recruiting, and software vendors must adapt to the new market trends. Are you prepared for that change? Is your website mobile friendly? These are good questions to share with your IT team when you get back.

Afterward I jumped into the Fusion Applications’ SIG. After a cool icebreaker, an Activision  and WAXIE Sanitary Supplying panel shared their experience with running/ planning an implementation of Fusion Apps.

Here are some highlights that made it to my notes:
  • Select the right partner. After a first failed attempt with a system integrator that did not have the skills to perform the Fusion implementation, another one took charge and set the implementation back on track.
  • Take baby steps. In some cases you can’t make a phased approach but you have to be clear on the amount of change your organization is ready to digest.
  • Think for the long term. The change that the “new cloud paradigm” brings is definitely making an impact on corporate decisions. The “modularity” is bringing multiple options helping both Human Resources and the IT department on fully supported and out-of-the-box integrations.

HCM Cloud, Oracle
Tuesday, Day 2

Tuesday kicked off with a tribute to Carolyn Hayden-Garner, OHUG’s president for the past 9 years, for her commitment and full support of the community. Next came Steve Miranda, Oracle’s VP of Product Development, who delved into why Oracle is currently a market leader in the Cloud and how they plan to expand that leadership with innovation.

During the morning session there was a panel led by Chris Leone and other Oracle executives: “Nuts and Bolts of Your Journey to the Cloud”, which provided a roadmap on how the Applications’ Unlimited (AU) product (in this case E-Business Suite and PeopleSoft) will drive into the HCM Cloud.

The message from Oracle was loud and clear: each product will continue with their current roadmap (no rush with moving into the cloud now!) but they will become more integrated with the HCM Cloud, making the extension of AU to HCM Cloud as seamless as possible. Current customers should expect new features focused primarily in the user experience, but no huge changes in the technology. In some of the sessions we were able to see that E-Business Suite and PeopleSoft are having the same user interface patterns as HCM cloud.

Here’s an example of what Oracle E-Business Suite Asset Management could look like:
HCM Cloud, Oracle Fusion, Oracle E-Business Suite, EBS
After a small break, Gretchen Alarcon, VP of HCM product development, presented the roadmap of HCM Cloud that includes Fusion and Taleo, describing the innovations and integrations on both products while also demonstrating the evolution of the software to support the change in Human Resources.
Following lunch it was time to hear about the user experience: enter Jeremy Ashley and Aylin Uysal from the Application User Experience team. Oracle is envisioning 3 main concepts for their products:
  • Simple: Move easily from navigation to action
  • Current: Designed for any modern browser
  • Productive: Your key quick-entry tasks, sitting on top of the full functionality of industrial-strength cloud applications
The concept of being simple makes total sense:
  • Simplified UI, for simplicity and productivity on any device
  • Desktop UI, for professional strength when you need it
  • Native Apps, that make the most of your iPad and iPhone
After the session, I enjoyed a good conversation with HR leaders and IT architects on challenges regarding testing and reporting in the Cloud. It is very important to understand the changes of Cloud systems, since one of the pros is that you don’t need to have servers and administrators, you only need to have an appropriate strategy to work together with the vendor. For instance, as Oracle HCM Cloud’s policy dictates that the application will be upgraded periodically, you will have to be prepared and plan testing accordingly. There are multiple ways to perform a testing strategy, but you cannot automate a 100% of testing.

The other discussion was around reporting, most important for those organizations which have a coexistence strategy where consolidated reporting presents challenges. In these cases, getting the right approach from the stage of definitions will be a great step ahead.

Wednesday, Day 3
On Wednesday morning the keynote was lead by Joyce Westerdhal, Oracle’s Senior VP Human Resources. She was appointed as VP of HR at Oracle 12 years ago, and Larry Ellison asked a very simple question: “How many employees do we have?” Joyce did not have a source of truth at that moment and reached out to every regional leader to get the answer. Once everything was compiled, she ran to Larry’s office to show him the results. “Larry, we have this amount of employees.” To which Larry replied: “Good! And what do they do?” That triggered her first action as VP, which was having a single source of truth for what now is over 100,000 employees.

At that time, Oracle E-Business Suite was selected as the tool for Human Capital Management (HCM), and it served well for many years. Presently Oracle is doing a “pilot” for 15,000 employees on HCM Cloud; provided the results are good, it will be rolled it out for the rest of the organization.

Day 3 continued with a session from the product management team of E-Business Suite showing some previews of Release 12.2.4 that will have mobile native applications for multiple modules, including Human Resources such as approvals, time card entry and expenses.
HCM Cloud

Brian Ballamy and Justine Fitzsimmons from the E-Business Suite development team discussed Release 12.2’s main features besides online patching and the best practices for upgrading. In a session that saw around 70 attendees only 3 were still on 11i and had an upgrade in progress. That sounds promising for Oracle since upgrading from 12.1 is not as daunting a task as doing it from 11i.

The last session I attended before the appreciation event was on best practices of a Global HCM rollout in the Cloud. Jon MacGoy, from the Oracle HCM product team from Ognjen Pavlovic’s group did a great job showing the different aspects of HCM Cloud globalization capabilities.

Thursday, Day 4

The last day was not the least, by all means. Day #4 started with Vernice Armour aka “Fly Girl.” Boasting a long list of credentials, Vernice was USA’s First African American Female Combat Pilot. Using Vernice’s experience, the keynote described how a breakthrough mentality creates breakthrough results.

She shared her grandmother’s words, which became her mantra and helped her overcome 3 failed attempts at making the Marines: “something good is going to come out of this!” Her message underscored how important our job is, and how we’re changing lives on a daily basis.

Before I knew it, it was my turn to present on why your organization should select Fusion Applications and share the lessons IT Convergence learned. We went over some examples of how and why the selection of Fusion Applications is beneficial.

In the audience we had people who had considered Fusion Applications 2 years ago, and now were restarting the process. In my opinion, it is a great decision. Today you find a product that has hundreds of customers running it live, and that makes quite a difference.

One last topic that I wanted to cover was the discussion on how connected Recruiting and Marketing need to be nowadays. As the pool of resources keeps dwindling, organizations are eager to attract and retain the attention of professionals who are looking for a new job. This brings important items to the mix:
  • Branding is becoming more and more important: a company’s culture and working environment are what draw candidates in. Is the recruiting department capable of communicating this? It is, but bear in mind that their effort must be aligned with the company’s overall communication strategy. The recruiters’ task should not differ from presenting a product to our customers. As a matter of fact, the resources we’re about to hire are most probably customers as well. As a result, the company’s branding for our customer-facing products needs to be aligned with our recruitment efforts.   
  • Technology changes. Recruiters are becoming relationship builders and are entrusted with keeping that relationship warm. Is that done exclusively through a phone call? Not any more: social media and SMS are great tools to stay connected and strengthen bonds. Think about Tesla’s latest move of making each patent open source: their employees will have more influence as differentiators in the short term. Is your company ready to do that, aided by your branding? Is your company ready to adjust to the new ways of recruiting millennials? You can act now – but remember: it’s not just technology; it is a mindset change that your organization needs to execute. I’d like to hear your opinion on this so join the discussion adding your comment below.

Overall, our first experience at OHUG Global 2014 was amazing, and we look forward to participating in 2015. The talented people that you connect with during the event make the trip more than worthwhile, and I strongly suggest to anyone in Human Capital Management: enroll today in OHUG and start thinking of attending the next OHUG event.

Stay Connected!
If you missed us at OHUG Global 2014, fear not! There are many ways we can connect in the future.

First, you can join our webcast, “Streamline ERP Testing with Oracle UPK” on June 24th at 8:00 am Pacific/11:00 am Eastern.

If you’ve found this page after the webcast, then please check out Oracle Fusion Applications solutions and/or our Oracle UPK solutions.

Monday, June 16, 2014

Successfully Migrating Oracle to the Cloud – Q&A with Masterlock

On June 1st IT Convergence was proud to welcome Tom Palvic of Masterlock to co-present at our webcast “Value vs. Cost – How to Get Both from a Cloud Services Provider.”

As always, we’re happy to share a complete transcript of the Q and A session that followed the presentation

When you move to the Cloud, how do you ensure regulatory compliance with things like HIPPA and SOX?

Well, back when we did it at MasterLock, we did not have so many regulations, so it was more about control totals, number of records. The process worked seamlessly: On-demand sent ITC a backup of a file, they put it up and had it running, and when we cut over, On-demand sent the archive logs and ITC synched up the system in less than half a day. So it was very secure, since we worked between two respected companies and it wasn’t like you had to move physical objects in the backseat of your car.

ITC goes through SSA 16 audits  twice a year, so we make our staff available in case the client has any questions. And we also have PCI client zones within our data centers, so as to ensure you are meeting your PCI certifications.

What is the high-level timeline for migration from one hosting provider to ITC?

AT ITC we like to do two test integrations, the migration and then the production cutover.  So we are typically looking at 60 to 120 days, on average it’s 90 days, although we’ve done it in shorter time-frames.

One of the things you mentioned earlier was how you’d been able to re-allocate in your IT budget from system maintenance and direct it towards project strategic value. What type of ROI have you seen?

Well, if you’re going to take two apps men and one DBA out, and redirect that spending to business analysts or developers, that’s were at MasterLock we saw the business value.

We think of ITC as the power company – we just switch the lights on. Based on our hosting experience, the systems just run – we don’t have to worry about it, or the buildings, the generators, fire equipment or people. Those are big costs that we did not have to incur in – we make our people focus on making locks, and it’s nice to not have to worry about all the rest.

Can you elaborate on the experience of having a shared services model support, vs. the assigned staffing model?

On-Demand, from an SLA perspective, did what they promised they were going to do.

But we wanted someone more familiar with our environment and how we run our business: which are our peak times and our downtimes. Our primary DBA is from Argentina, and we have ex DBAs among our staff who say he’s one of the best DBAs they’ve come across.

So ITC is on our timeline, so we really don’t see that loss of control that is sometimes talked about. Being a public company, with SOX compliance, we need that segregation of duties – and hosting in the Cloud basically forces that. If we need to do patches, they go about it like it’s in-house. You can pretty much do anything you want in the non-prod environments, because it’s only when you go to production that it’s locked in. Having primary people working on our account, they know what is going on and what is done, and we don’t have to repeat explanations over and over.

Start Your Migration to the Cloud Today

As you can see, Masterlock migrated its Oracle environment to the Cloud and hasn’t looked back since having reduced costs, made its ERP budeget predictable, and improved performance.

If you’re looking to migrate to the Cloud, you can get that process started to day. First you can join our webcast “Data Domain & Deduplication Basics 101: Data Domain & Avamar Solutions vs. Traditional Tape Solutions” on Thursday June 19th at 9:00 am PST/ 12:00pm EST and you can register for that right now by clicking here.

If you’ve found this blog post after June 19th 2014 there are still several ways ITC can help you begin your journey to the Cloud.

First, you can check out our hosting  and managed services  options available through our Enterprise Cloud and Managed Services offering. You can also consider taking advantage of our database administration and system administration solutions . And if you’re an Oracle E-Business Suite user, you can also request an Oracle EBS Health Check  by clicking here.